FAQ
1. What materials do you use for your costume jewelry creations?
- We mainly use high-quality materials such as crystals, pearls, semi-precious stones, and nickel-free metals to ensure the durability and quality of the jewelry.
2. Can I request custom changes to your existing designs?
Yes, it's possible to make custom modifications to existing designs or create new ones. Contact us directly to discuss your needs and create the perfect piece of jewelry.
3. What shipping options are available and how long does it take to receive my order?
- We offer several shipping options, including standard and express shipping.
Delivery time depends on your location, but packages usually arrive within 2-4 business days.
Delivery time depends on your location, but packages usually arrive within 2-4 business days.
4. Do you accept returns or exchanges? What is the procedure for doing so?
Yes, we accept returns and exchanges within 15 days of purchase. To initiate the return or exchange process, please contact us via email or the WhatsApp button on the website, providing your order number and the reason for the return.
NB Once the intact conditions of the jewel have been verified, lvststrass will refund you the full price of the products purchased, with only the return shipping costs remaining at your expense.
NB Once the intact conditions of the jewel have been verified, lvststrass will refund you the full price of the products purchased, with only the return shipping costs remaining at your expense.
5. Do you offer discounts for bulk purchases or resellers?
Yes, we offer discounts for bulk purchases and have special programs for interested resellers. Contact me directly for more information and special rates.
6. How can I stay updated on new collections and special offers?
- Subscribe to our newsletter to receive updates on new collections, special offers, and upcoming events. Also, follow us on social media to stay up-to-date on the latest news.
7. What are the recommended precautions for the care and maintenance of your jewelry?
To keep your jewelry looking shiny over time, avoid contact with water, perfumes, and chemicals. Store in a dry place and avoid direct sunlight when not wearing.
8. Do you have a warranty policy for your products?
- Yes, we offer a warranty on our products against manufacturing defects. If you encounter any problems, please contact me within 15 days of purchase for assistance and support.
9. What payment methods are accepted on the site?
- We accept payments via credit card, debit card, and PayPal to ensure a safe and convenient transaction for my customers.
10. Do you offer dedicated customer service for assistance or additional questions?
Yes, I have a dedicated team ready to assist you with any questions or issues you may have. Contact me via email or WhatsApp and we'll be happy to help.
We're thrilled to announce that we're creating an interactive platform dedicated to meeting all your customization needs. Our mission is to offer you an unparalleled experience, where you can design your unique accessories easily and intuitively.
As we work to perfect this innovative platform, we're always available to help. If you have any questions, ideas, or specific requests, don't hesitate to contact us. You can send us an email or click the WhatsApp icon on the right for an immediate response.
Our team of expert craftsmen is here to support you every step of the way .